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What You Need to Know Before You Play

When you open an account with situs99, you're agreeing to the terms that keep our platform safe and fair for everyone.

Account security rulesPayment and withdrawal termsDispute and refund process

Our Terms Apply to Every Account

situs99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your situs99 account is governed by these terms from the moment you create it. Account eligibility, Deposit references and withdrawal verification procedures apply equally to all players where local law permits. We process deposits via DANA, OVO, GoPay and QRIS; each payment method carries its own

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provider terms alongside ours. If you're in Bandung, Medan or elsewhere across Indonesia, these terms bind your relationship with us. Any breach—such as account sharing, fraudulent deposits or attempt to circumvent verification—may result in account suspension and forfeiture of winnings. We retain the right to update
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these terms with 30 days' written notice; your continued play after that notice means you accept the changes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

How to Reach Us About Terms Questions

YOUR DATA & SAFETY

How We Protect Your Account and Information

Data Storage

Your account details—username, email, payment info—are encrypted at rest and in transit. We retain transaction records for 5 years to comply with anti-fraud and financial audit requirements.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. Reject non-essential cookies in your browser settings; essential ones cannot be disabled without breaking your account access.

Account Security

Two-factor authentication is optional but recommended. You control it via Settings > Security. If your account is compromised, contact us immediately; we'll freeze it pending verification.

Payment Verification

First-time withdrawals require identity verification—upload ID and a utility bill matching your account address. Processing takes 1–2 business days; this protects both you and us from fraud.

Dispute Resolution

If you dispute a charge, file a claim in your Account History within 30 days. We investigate and respond within 10 business days. Unresolved disputes may be escalated to your payment provider.

Request Changes

You can request deletion of your personal data by emailing [email protected] with your account ID. We'll remove non-essential records within 45 days, retaining only transaction history required by law.

Your Terms & Conditions Questions Answered

If we change the terms significantly, you have 30 days to close your account without penalty before the new terms take effect. After that period, logging in means you've accepted the updates. Contact support to discuss specific objections.

No. Account sharing violates our terms and may lead to suspension. Each person must create their own account with their own identity verification and payment method. Shared accounts risk forfeiture of winnings and funds.

Our terms cover how we process payments, but your payment provider—DANA, OVO, GoPay or QRIS—has its own terms. Disputes about fees or transaction reversal go to them first; we support the resolution.

We retain transaction history and identity records for 5 years for compliance and audit purposes. Other personal data is deleted within 45 days of account closure upon your written request.

Account eligibility depends on local law where you play. We require identity verification; if your ID shows you're below the legal age in your region, your account will be declined or suspended immediately.

Yes, unplayed deposits can be withdrawn after identity verification. Your first withdrawal request triggers verification; processing takes 1–2 business days once approved. Funds return to your original payment method.

File a dispute in your Account History within 30 days, describing the issue and round ID. Our team investigates game logs and payment records; we respond within 10 business days with a decision or escalation path.

What You Need to Know Before You Play

How to Reach Us About Terms Questions

How We Protect Your Account and Information

Data Storage

Cookies & Tracking

Account Security

Payment Verification

Dispute Resolution

Request Changes

Your Terms & Conditions Questions Answered

01 What happens if I don't agree with the updated terms?

02 Can I share my account with family or friends?

03 Are my DANA, OVO, GoPay and QRIS transactions covered by these terms?

04 How long do you keep my account data after I close it?

05 What's the minimum age to open a situs99 account?

06 Can I withdraw my deposit if I haven't played yet?

07 What if I believe a charge or game round was wrong?

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