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How we handle your account, data and withdrawals

Your account with situs99 is built on transparent terms, secure data practices and clear withdrawal verification.

Account terms & conditionsData protection & cookiesWithdrawal & identity verification
situs99 How we handle your account, data and withdrawals
REACH OUR TEAM

Contact us about account or legal questions

Live chat Open the chat widget in the bottom right of the lobby.
Email support Send formal requests, data access inquiries or appeals to our legal inbox.
Account settings Within your account profile under Settings > Privacy & Security, you can view your…
SECURITY & DATA

How we protect your account and information

Data encryption

All deposits, withdrawals and personal information travel over encrypted channels. Your login credentials and payment details are never stored in plain text on our servers.

Withdrawal verification

Before we process a payout, we confirm your identity via document upload or banking details match. This step protects your account from unauthorised access and fraud.

Cookie & tracking

We use cookies to remember your settings, keep you logged in and measure site performance. You can view or disable cookies in your browser; we'll explain what each one does.

Data retention

We keep account records, transaction logs and identity documents for a minimum of 5 years as required by local financial regulations in Indonesia.

Third-party access

Payment processors like DANA, OVO, GoPay and QRIS see only the transaction details they need. We never share your full account history or betting data.

Your rights

You can request a copy of your data, ask us to delete inactive accounts or dispute a transaction via live chat or email. We respond within 15 business days.

Legal and account access FAQs

We collect your name, date of birth, contact details and banking information to open your account and process deposits via DANA, OVO, GoPay or QRIS. We also log your login history and gameplay patterns for fraud prevention and compliance.

Yes. Head to Settings > Privacy & Security in your account, or email our legal team. We'll send you a complete export of your personal data, transaction history and account activity within 15 business days.

Most verifications complete in under 24 hours. If we need extra documents — such as proof of address or additional banking details — we'll ask via email or live chat. Your withdrawal stays pending until verification is done.

Only you and our compliance team can view your full betting records. Payment partners see transaction amounts and dates only. We never sell or share your gameplay data to marketers or third parties.

Your account remains active and your balance is preserved. We may ask you to re-verify your identity before the next withdrawal. After 3 years of inactivity, we may freeze the account; contact support to reactivate it.

Your account and payment records are stored on servers in the Asia-Pacific region, compliant with Indonesian data protection standards. All transmissions between your device and our servers are encrypted.

Contact our legal team via email with details of your concern. If you're in Bandung, Medan or elsewhere in Indonesia and need in-person assistance, our support team can arrange verification steps over video call during business hours.